Questions? We’ve got answers

Are the tickets guaranteed?

Yes. Every ticket is 100% guaranteed to be valid. If your tickets do not grant entry to the event, you will receive a full refund.

Why are prices sometimes higher than face value?

On select listings, Clicket Ticket Limited may offer optional game-day experience packages that can include add-ons such as Toronto Blue Jays merchandise, dining experiences, hotel accommodations, and other game-day extras. When a package is available, it will be clearly noted on the listing and the price will reflect the total value of the package, not the ticket face value alone. Not all listings include a package — please review each listing carefully before purchasing.

How are tickets delivered?

All tickets are delivered via mobile transfer to the email address used at the time of purchase, within 24 hours of purchase confirmation. You will need the MLB Ballpark app, the Ticketmaster app or website, or access to the Toronto Blue Jays Account Manager website to accept and store your tickets. Please ensure your email address is entered correctly at checkout.

What is your refund policy?

All sales are final. Refunds are only issued if a game is cancelled or postponed, or if a ticket fails to grant entry.

What happens if a game is cancelled or postponed?

You will receive a full refund to your original payment method within 5–10 business days.

How do I select my seats?

On the Toronto Blue Jays page, find your game, use the dropdown to select your preferred seat section, then click Add to Cart and proceed to checkout.

Is my payment secure?

Yes. All payments are processed securely through Shopify, one of the world’s most trusted e-commerce platforms. Clicket Ticket Limited does not store your payment information.

How do I contact you?

Visit our Contact page on the website. We aim to respond to all inquiries within 24 hours.

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